{"id":12,"date":"2023-02-26T12:53:30","date_gmt":"2023-02-26T12:53:30","guid":{"rendered":"https:\/\/transatravel.ro\/?page_id=12"},"modified":"2026-02-24T16:42:45","modified_gmt":"2026-02-24T14:42:45","slug":"returns-and-refunds","status":"publish","type":"page","link":"https:\/\/transatravel.ro\/en\/retur-si-rambursare\/","title":{"rendered":"Return and refund policy"},"content":{"rendered":"<div  id=\"lp_6a3f6f491a66c\" class=\"lp-section-row\">\n\t\t<div class=\"lp_section_inner  clearfix container\"  style=\"background-repeat: no-repeat;\"><div class=\"clearfix\"><div class=\"row lp-section-content clearfix\"><div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\">\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<h2 data-start=\"292\" data-end=\"312\">1. Products concerned<\/h2>\n<p class=\"wp-block-paragraph\" data-start=\"314\" data-end=\"540\">This policy applies to <strong data-start=\"342\" data-end=\"377\">exclusively digital photos<\/strong> purchased through the TransaTravel.ro website. These are products <strong data-start=\"457\" data-end=\"471\">intangible<\/strong>, delivered electronically, by download or delivery by email.<\/p>\n<h2 data-start=\"542\" data-end=\"576\">2. No right of withdrawal<\/h2>\n<p data-start=\"578\" data-end=\"831\">In accordance with the legislation in force (O.U.G. 34\/2014, art. 16 lit. m), <strong data-start=\"643\" data-end=\"727\">digital products delivered electronically which are not supplied on a tangible medium<\/strong> and whose performance has begun with the consumer's consent are <strong data-start=\"790\" data-end=\"830\">exempted from the right of withdrawal<\/strong>.<\/p>\n<p data-start=\"833\" data-end=\"1009\">By purchasing a photo from TransaTravel.co.uk and starting the download, <strong data-start=\"917\" data-end=\"968\">expressly renounce the right of withdrawal<\/strong>and the amount paid is non-refundable.<\/p>\n<h2 data-start=\"1011\" data-end=\"1062\">3. Exceptions - where a refund is offered<\/h2>\n<p data-start=\"1064\" data-end=\"1119\">Reimbursement may be accepted in the following situations:<\/p>\n<ul data-start=\"1121\" data-end=\"1401\">\n<li data-start=\"1121\" data-end=\"1188\">\n<p data-start=\"1123\" data-end=\"1188\"><strong data-start=\"1123\" data-end=\"1145\">Wrong photo<\/strong>You have received a file other than the one you ordered.<\/p>\n<\/li>\n<li data-start=\"1189\" data-end=\"1306\">\n<p data-start=\"1191\" data-end=\"1306\"><strong data-start=\"1191\" data-end=\"1208\">Faulty file<\/strong>: the photo cannot be opened or is corrupted, and resending does not fix the problem.<\/p>\n<\/li>\n<li data-start=\"1307\" data-end=\"1401\">\n<p data-start=\"1309\" data-end=\"1401\"><strong data-start=\"1309\" data-end=\"1324\">Double payment<\/strong>The same photo was accidentally purchased and paid for twice.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1403\" data-end=\"1610\">In either case, please contact us no later than <strong data-start=\"1474\" data-end=\"1499\">7 calendar days<\/strong> of purchase to the email address: <strong data-start=\"1537\" data-end=\"1564\"><a class=\"cursor-pointer\" rel=\"noopener\" data-start=\"1539\" data-end=\"1562\">contact@transatravel.ro<\/a><\/strong>, with order details and proof of error.<\/p>\n<h2 data-start=\"1612\" data-end=\"1641\">4. The settlement process<\/h2>\n<p data-start=\"1643\" data-end=\"1859\">Once we receive your request for reimbursement, we will analyse your request within <strong data-start=\"1717\" data-end=\"1746\">maximum 5 working days<\/strong>. If the request is approved, the amount will be returned by the original payment method within <strong data-start=\"1845\" data-end=\"1858\">7-14 days<\/strong>.<\/p>\n<h2 data-start=\"1861\" data-end=\"1874\">5. Contact<\/h2>\n<p data-start=\"1876\" data-end=\"1965\">For questions or clarifications regarding the refund policy, you can contact us at:<\/p>\n<p data-start=\"1969\" data-end=\"2001\"><strong>Email:<\/strong> <a href=\"mailto:contact@transatravel.ro\">contact@transatravel.ro<\/a><br \/><strong>Telephone:<\/strong> <a href=\"tel:+40 745 063 088\">+40 745 063 088<\/a><br \/><strong>Address:<\/strong> Hiri\u0219e\u0219ti 66, Novaci, Gorj, Gorj, Romania<\/p>\n\n\t\t<\/div>\n\t<\/div>\n<\/div><\/div><\/div><\/div><\/div>\n\t\t<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"1. Produse vizate Prezenta politic\u0103 se aplic\u0103 exclusiv fotografiilor digitale achizi\u021bionate prin intermediul site-ului TransaTravel.ro. Acestea sunt produse intangible, livrate \u00een format electronic, prin desc\u0103rcare sau livrare pe email. 2. Lipsa dreptului de retragere Conform legisla\u021biei \u00een vigoare (O.U.G. 34\/2014, art. 16 lit. m), produsele digitale livrate electronic care nu sunt livrate pe un suport [...]","protected":false},"author":1,"featured_media":27392,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","has-post-thumbnail","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.9 - aioseo.com -->\n\t<meta name=\"description\" content=\"1. Produse vizate Prezenta politic\u0103 se aplic\u0103 exclusiv fotografiilor digitale achizi\u021bionate prin intermediul site-ului TransaTravel.ro. Acestea sunt produse intangible, livrate \u00een format electronic, prin desc\u0103rcare sau livrare pe email. 2. Lipsa dreptului de retragere Conform legisla\u021biei \u00een vigoare (O.U.G. 34\/2014, art. 16 lit. m), produsele digitale livrate electronic care nu sunt livrate pe un suport\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/transatravel.ro\/en\/retur-si-rambursare\/\" \/>\n\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 4.9.9\" \/>\n\t\t<meta property=\"og:locale\" content=\"en_GB\" \/>\n\t\t<meta property=\"og:site_name\" content=\"TransaTravel \u203a Ghid de c\u0103l\u0103torie Transalpina\" \/>\n\t\t<meta property=\"og:type\" content=\"website\" \/>\n\t\t<meta property=\"og:title\" content=\"Politica retur \u0219i rambursare | TransaTravel\" \/>\n\t\t<meta property=\"og:description\" content=\"1. Produse vizate Prezenta politic\u0103 se aplic\u0103 exclusiv fotografiilor digitale achizi\u021bionate prin intermediul site-ului TransaTravel.ro. 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